Terms of Service

1.1 Acceptable Use Policy

When using our website and services, you agree to:

• • Use our services only for lawful purposes and in accordance with these terms
• • Provide accurate, current, and complete information when requested
• • Maintain the security and confidentiality of any login credentials
• • Respect the intellectual property rights of Fennick Ross and third parties
• • Refrain from any activity that could harm, disable, or impair our website or services

1.2 Prohibited Uses

You may not use our website or services to:

• • Engage in any fraudulent, abusive, or unlawful activity
• • Transmit harmful code, viruses, or malicious software
• • Attempt to gain unauthorised access to our systems or networks
• • Interfere with or disrupt the operation of our website or services
• • Collect or harvest information about other users without their consent
• • Impersonate another person or entity
• • Use automated systems to access the website without our permission

1.3 Service Access Requirements

To access certain features of our website and services, you may need to provide specific information or meet certain requirements. We reserve the right to refuse service to anyone for any lawful reason at any time.

1.4 Fair Usage Guidelines

Our services are intended for business and professional use. We expect users to engage with our services in good faith and to respect the resources and time of our team. Excessive or abusive use of our contact forms or communication channels may result in access limitations.

2.1 Account Creation

Currently, our website does not require account creation for basic access. However, if we introduce account features in the future, you will be required to provide accurate information and maintain the security of your account credentials.

2.2 Account Security Responsibilities

If account functionality is introduced, you are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of any unauthorised use
• • Using a secure password and updating it regularly

2.3 Account Suspension and Termination

We reserve the right to suspend or terminate access to our services if we believe you have violated these terms, engaged in fraudulent activity, or if required by law. We will make reasonable efforts to provide notice before termination except in cases of serious violations or legal requirements.

2.4 Multiple Account Policies

If account functionality is introduced, users are generally limited to one account unless specifically authorised by Fennick Ross. Creating multiple accounts to circumvent restrictions or engage in fraudulent activity is prohibited.

3.1 Service Uptime and Maintenance

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Our website may be temporarily unavailable due to scheduled maintenance, updates, or unforeseen technical issues. We will make reasonable efforts to provide advance notice of planned maintenance.

3.2 Feature Availability

The features and functionalities available on our website may vary and are subject to change without notice. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time.

3.3 Geographic Restrictions

Our services are primarily designed for users within the United Kingdom. While we may serve clients internationally, access to certain features or services may be restricted based on geographic location or applicable legal requirements.

3.4 Service Modifications and Updates

We continuously improve our website and services. We may add new features, modify existing ones, or remove features that are no longer relevant. These changes may be made without prior notice, though we will inform users of significant changes that materially affect their experience.

4.1 Content Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Fennick Ross or its licensors and is protected by copyright, trademark, and other intellectual property laws. The Fennick Ross name and logo are trademarks of our business.

4.2 User-Generated Content Rights

When you submit content to us through contact forms, enquiries, or other communications, you grant us a non-exclusive, royalty-free licence to use this content for the purpose of providing our services and improving our business operations. You retain ownership of any content you submit.

4.3 License Grants

We grant you a limited, non-exclusive, non-transferable licence to access and use our website for its intended purpose. This licence does not include the right to reproduce, distribute, modify, or create derivative works from our content without our explicit written permission.

4.4 Copyright and Trademark Notices

All rights not expressly granted in these terms are reserved by Fennick Ross. If you believe any content on our website infringes your intellectual property rights, please contact us with details of the alleged infringement.

5.1 Service Engagement

Our consulting services are provided under separate engagement agreements that detail the specific scope, deliverables, timelines, and fees. These Terms of Service apply to your use of our website; specific consulting engagements are governed by their respective agreements.

5.2 Professional Standards

We provide our consulting services with reasonable skill and care, drawing on our professional experience and expertise. However, our services constitute professional advice and guidance rather than guarantees of specific outcomes.

5.3 Client Responsibilities

When engaging our consulting services, clients are responsible for providing accurate information, timely feedback, and reasonable access to relevant personnel and resources necessary for service delivery.

7.1 Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7.2 Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our website with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.

7.3 Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

7.4 Entire Agreement

These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Fennick Ross regarding your use of our website and supersede all prior agreements and understandings.